By entering this website or mobile application, the visitor consents to the terms of this policy. By submitting his/her information to BATTERY BANK, the visitor will be treated as having given his/her permission to process the same in a manner provided in this policy.

Introduction

At upgrid solutions private limited or its group entities (BATTERY BANK), BATTERY BANK respects the privacy of individuals/visitors and is committed to taking reasonable precautions to protect information consisting of personal information and `sensitive personal data or information’ (spdi) (“information”) of visitors of this BATTERY BANK website or mobile application and comply with alllegal, regulatory and/or contractual obligations related to privacy. BATTERY BANK has adopted the “privacy by default” principles in its approach to data privacy I.E. Privacy of data and information is upheld first by default.

This policy covers the processing, storage, and access to information as required under lawful and/or contractual activities with BATTERY BANK or otherwise required in the normal course of business. It describes BATTERY BANK'S policies and procedures on the collection, usage, and disclosure of information provided/received by natural persons and meets the requirements established under:

The information technology act, 2000 – section 43a;

The information technology (reasonable security practices and procedures and sensitive personal information) rules, 2011.

For the purposes of this policy, the terms "We" / "Us" / "Our"/"Company" individually and collectively refer to BATTERY BANK and the terms "You"/"Your"/"Yourself" refer to the users. This privacy policy is an electronic record in the form of an electronic contract formed under the information technology act, 2000and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the information technology act, 2000. This privacy policy does not require any physical, electronic, or digital signature. This privacy policy is a legally binding document between you and BATTERY BANK. This document is published and shall be construed in accordance with the provisions of the information technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under the information technology act, 2000; which require publishing of the privacy policy for collection, use, storage, transfer, and disclosure of sensitive personal data or information. Please read this privacy policy carefully before using the platform, you indicate that you understand, agree, and consent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use the platform. By providing your information to the platform, or by making use of the facilities provided by the platform, you hereby consent to the collection, storage, processing, and transfer of any or all of your personal information and non-personal information by us as specified under this privacy policy. You further agree that such collection, use, storage, and transfer of your information shall not cause any loss or wrongful gain to you or any other person. In case you are under the age of 18 years, you accept and acknowledge that you are accessing the platform through a guardian who is of a legal age to form a binding contract under the indian contract act, 1872 and such person accepts this policy on your behalf to bind you and hereby acknowledge that you are accessing the platform under the supervision of your guardian and have their express permission to use the services. This privacy policy does not apply to information that you provide to, or that is collected by, any third party through the platform, and any third-party sites that you access or use in connection with the services offered on the platform

1. Scope

This policy applies to all visitors of BATTERY BANK’s website and its mobile applications.

2. Information covered by this Policy

This PolicyThis policy applies to Information collected and processed by BATTERY BANK consisting of the following:

2.1 Personal information is information related to a visitor or a combination of pieces of information that could reasonably allow him to be identified. Personal information may consist of full name, personal contact numbers, residential address, email address, gender, or date of birth. While information such as date of birth in isolation may not be enough to uniquely identify the visitor, a combination of full name and date of birth may be sufficient to do so.

2.2 Sensitive personal data or information (“SPDI”) is such personal information that is collected, received, stored, transmitted, or processed by BATTERY BANK, consisting of:

Password;

Financial information such as bank account or credit card or debit card or other payment instrument details;

Physical, physiological, and mental health conditions;

Sexual orientation;

Medical records and history;

Biometric information;

Any detail relating to the above personal information categories as provided to BATTERY BANK for providing service; and

Any of the information received under the above personal information categories by BATTERY BANK for processing, stored, or processed under lawful contract or otherwise.

Please note that any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005, or any other law for the time being in force shall not be regarded as sensitive personal information.

3. Purpose

BATTERY SMART shall collect and use Information for legitimate business purposes in order:

That a visitor may download product information, order products, and take advantage of certain other features of BATTERY BANK’s website or mobile application;

To provide information or interactive services through this website or mobile application, to the visitor’s e-mail address or, where the visitor wishes it to be sent by post, to the visitor’s postal address;

To seek the visitor’s feedback or to contact the visitor in relation to the services offered on BATTERY BANK’s website or mobile application;

To process orders or applications submitted by the visitor;

To administer or otherwise carry out BATTERY BANK’s obligations in relation to any agreement that the visitor may have with BATTERY SMART;

To anticipate and resolve problems with any goods or services supplied to the visitor;

To create products or services that may meet the visitor’s needs;

To process and respond to requests, improve BATTERY BANK’s operations, and communicate with visitor/s about BATTERY SMART’s products, services, and businesses; and

To allow the visitor to subscribe to BATTERY SMART’s news alerts.

We take location information when the Battery Smart driver app is running, drivers may not be able to use the Battery Bank driver app without enabling the collection of location data from their mobile devices. This information is taken to help drivers navigate to the nearest Battery Bank partner stations to access their services and for purposes such as customer support.

4. Collection Of Information

Only minimum Information required to meet the purposes mentioned in this policy shall be collected from the visitor/s. Neither BATTERY BANK nor its representatives shall be responsible for the authenticity of such Information provided by the visitor/s. As a normal business practice, BATTERY BANK may collect Information in order to enable secure online authentication, interaction, and transaction with natural persons. This may include the installation of cookies and the collection of other session data.

5. Access, Correction of Information and withdrawal of consent

Any modifications/corrections required to the Information can be carried out on the website or mobile application. In the event, the visitor is unable to do so due to a lack of functionality in BATTERY BANK’s website or mobile application and/or the visitor wants to withdraw his / her consent to provide SPDI, he/she may contact the Grievance/ Legal officer, the details whereof are provided in clause 8 of this policy.

6. Retention, Processing and Storage of Information:

6.1 BATTERY BANK shall retain Information for only as long as necessary to meet legal or regulatory requirements or for legitimate business purposes as mentioned in this policy.

6.2 BATTERY BANK has implemented required security practices and standards in line with global standards and has a comprehensive documented information security program and policy in place, which contains managerial, technical, operational, and physical security control measures that commensurate with the information assets being protected with BATTERY SMART’s nature of business. It is being reviewed periodically to keep pace with business, technology, and regulatory changes.

7. Disclosure of Information

7.1 BATTERY BANK shall not use or disclose Information for purposes other than as mentioned in this policy, except with the consent of the visitor providing such Information or as required by law. However, BATTERY BANK may be legally required to disclose the Information in the following cases:

Where the disclosure is necessary for compliance of a legal obligation;

Where mandated under the law by government agencies to disclose such Information.

7.2 Where necessary, BATTERY BANK may disclose Information to business partners or third parties during the normal course of business for the purposes mentioned in this policy. In such cases, BATTERY BANK will only share Information related data when BATTERY BANK is assured that:

The Information is processed legitimately and appropriately by the business partner or third party in line with the established consent or in line with legal requirements.

The business partner or third party has adopted a reasonable and equivalent level of security practices and procedures to ensure the security of the Information shared.

8. Feedback, Concern or Grievances

For feedback, concern or grievances, if any, kindly contact:

Email - hello@batterybank.in

Phone - +91 99297 77999